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1. Which of the following is considered a major process flow structure?
2. ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?
3. Which of the following is ISO 14000 primarily concerned with?
4. Which is the one correct value stream principle?
5. What is the starting point in developing a capacity plan for a health care operation?
6. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?
7. Which of the following is an element that addresses elimination of waste under lean production?
8. In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?
9. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:
10. Which of the following is one of the principles of reengineering?
11. Which of the following is a characteristic that can be used to guide the design of service systems?
12. Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?
13. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T’s used to classify poka-yokes?
14. Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?
15. A project can be segmented into which of the following?